What do you do at your ecommerce retailer for patrons that request handle modifications after their order has shipped?

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I ship 99%+ of my merchandise by way of UPS or UPS SurePost. Often, clients will request, after the product ships, to alter the delivery handle.

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UPS costs a $17 price for altering the handle for a cargo, excess of the preliminary cargo prices! Previously, I have been beneficiant to clients and ate this price, however I am rising increasingly irritated in doing this without cost. UPS does enable a change of handle after supply, or a maintain to a UPS Entry Level, and different carriers might do one thing related.

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So, do you do handle modifications without cost after cargo for patrons? Or do you have got a script to answer to clients who request an handle change after cargo?


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