I arrange an internet retailer for my household enterprise with BigCommerce in Feb 2015, utilizing solely Stripe as our built-in cost gateway. Gross sales grew fairly quickly and it was all working properly till April final yr after I get an e mail from Stripe to say:

*”Visa suspects your small business will be the Widespread Level of Buy (CPP) in what’s often known as a Knowledge Compromise. They’ve made this willpower based mostly on fraud spend reported on particular person playing cards, all of which had beforehand been used to make reliable funds in your web site between Could 2018 and February 2019…”*

We’re given a effective of £3000 and compelled to pay one other £4000 for a PFI investigation into the incident. At the moment, I report all this to BigCommerce who say they’ve positioned and deactivated a suspicious script in our themes template.

We’re totally cooperative with the investigation, nevertheless as a result of our web site is hosted on BigCommerce, there’s little or no data we are able to present as BigCommerce are answerable for the safety of their retailers web sites. Bigcommerce have been additionally cooperative with the investigation, nevertheless they may not present a variety of the data required as it will imply sharing valuable details about all their different retailers shops. The investigator finally concludes that “yeah there is a suspicious script, however we could not work out the way it bought there”.

We’re then advised that we are able to **ONLY** use hosted cost gateways to take funds on-line any longer, and the investigation is closed. So I arrange Paypal and WorldPay in July 2019 hoping that it would not make an excessive amount of of a distinction to gross sales, however the yr has simply closed and we’re down £50okay after four consecutive years of development.

My query is, is there something I can do to show this round? Are BigCommerce chargeable for something? Or am I simply screwed?

This enterprise has been working for 30 years within the type of a bodily retailer which we nonetheless function, so closing the net retailer and beginning afresh with a brand new registered enterprise is not actually an possibility.


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