I’m operating a distinct segment POD retailer.
My buyer has purchased a product in a mistaken measurement. He found that when he acquired the package deal.
Now he’s asking for an accurate product measurement.
Because it’s personalized a product (along with his canine on it) I can not promote that to others.
What do you counsel:
a) Refund the cash
b) Ship right measurement product at no cost
c) Give him a 20% (or so) low cost code to buy a brand new product in proper measurement.
Please advise what’s the best choice.
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